Privacy Policy

18 JAN 2019

PRIVACY POLICY At Nutri Heroes Limited ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.nutriheroes.com (the site) you are accepting and consenting to the practices described in this policy. For the avoidance of doubt, if you accessed this site via www.nutriheroes.co.uk you will have been automatically redirected to www.nutriheroes.com and these terms shall apply. This policy has been prepared to be in line with the Data Protection Act 1998 and the General Data Protection Regulation (Regulation (EU) 2016/679) (the Data Protection Legislation). For the purpose of the Data Protection Legislation, the data controller is Nutri Heroes Limited, a limited company registered in England and Wales, with its registered office at Flat 128, Halo 158 High Street, London, United Kingdom, E15 2FW and with company number 10994705. Nutri Heroes trading address is 1 Fore St., London, United Kingdom, EC2Y 9DT. 

We will collect and process the following data about you:

The information you directly submit to us at registration for the service provided on the site will be your name, age, address, e-mail address and phone number and financial and credit card information (Registration Information). On signing up to the service you will also provide your gender, fitness goals (including your targeted body parts and aims you wish to achieve from training), where you will be training (e.g. at home or at a gym), how often you intend to train, nutritional requirements and habits, the level of training experience you already have, whether you have followed a diet in the past and how successful you were at it, typical hours of sleep and an approximation of your stress levels relating to your personal and professional life (Service Information). This information is collected for the purpose of providing the service offered on the site to you and tailoring your user experience to your fitness and nutritional requirements and goals. If you do not provide the Registration Information you will not be permitted to access the website.

If you do not provide the Service Information we will not be able to provide you with our service.

Each time you view a video on our site we will automatically collect the following information through Vimeo's analytics services: the number of times the video is viewed, the country, region and city from which the video is viewed and which parts of the video are viewed (the Vimeo Information). If you do not consent to us collecting the Google Information and the Vimeo Information then you should not access the site or subscribe to the services offered on the site. Other information you may be required to provide We use Worldpay (the Payment Provider) to accept and process payments for the services and goods offered on the site. In order to sign up to our service or to purchase goods you may be required to provide information to the Payment Provider. Any payment transactions will be encrypted using SSL technology. The ways in which the Payment Provider processes your data and its privacy procedures are provided in its privacy policy which can be found by following this link: http://www.worldpay.com/uk/privacy-policy. Cookies Our site does not directly use cookies to monitor your use of the site other than those used as part of:

Our site is hosted on Hetzner Online (the Hosting Platform) which may use cookies to distinguish you from other users of our website. This helps them to provide you with a good experience when you browse our website and also allows them to improve our site. For detailed information on how your privacy is protected in the use of such cookies by our Hosting Platform see the privacy policy of our Hosting Platform which can be found at http://www.hetzner.com/rechtliches/datenschutz?country=gb. Together, the information collected from these cookies shall be defined the Cookies Information for the purpose of this document. If you do not consent to us collecting the Cookies Information then you should not access the site or subscribe to the services offered on the site. Uses made of the information and legal basis for processing. 

We use information held about you in the following ways: Type of Data Purpose for Processing Legal Basis for Processing Registration Information, to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, Necessary for the performance of a contract, to notify you about changes to our service, necessary for the performance of a contract, to identify free trial abuse, necessary for the performance of a contract, to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. Consent service information to cater the service provided to you to your requirements. Necessary for the performance of a contract.To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. ConsentGoogle Information, Vimeo Information and Cookies Information To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and to improve our site to ensure that content is presented in the most effective manner for you and for your internet connected device Legitimate Interests of us and you to enable us to make such improvements to the App as may be required so that is presented effectively. As part of our efforts to keep our site safe and secure Legitimate Interests of us and you to enable us to make such improvements to the App as may be required so that is presented effectively. To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. Consent  Retention of your information We will retain your information for the duration of your subscription to our service and then for six years after you cease to be an active member or as otherwise required by statute. Disclosure of your information You agree that we have the right to share your personal information with:

We will disclose your personal information to third parties:

Where we store your personal data all information you provide to us is stored on secure external servers by our Hosting Provider. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your rights Where processing of your personal data is based on consent, you can withdraw that consent at any time. You have the following rights. You can exercise these rights at any time by contacting us at Nutri Heroes Limited of Flat 128, Halo 158 High Street, London, United Kingdom, E15 2FW or emailing us at help@nutriheroes.com. You have the right:


The Regulator should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by writing to us at help@nutriheroes.com. If you are not satisfied with the processing of your data you have the right to lodge a complaint with the ICO which is the supervisory authority for data protection in the UK. We request that you first bring any complaint to our attention before contacting the ICO so that we may take appropriate action to resolve the issue. Linksur site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Access to information The Data Protection Legislation gives you the right to access, rectify or erase information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation. You can make an access request by writing to Nutri Heroes Limited of Flat 128, Halo 158 High Street, London, United Kingdom, E15 2FW. Any access request will be processed as required by law. Nutri Heroes Limited will provide you with a copy of any personal data undergoing processing free of charge. For any further copies requested by you, we reserve the right to charge a reasonable fee based on administrative costs. Changes to our privacy policy Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. Contact Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Nutri Heroes Limited of 1 Fore St., London, United Kingdom, EC2Y 9DT or please email help@nutriheroes.com. Last updated: December 2017